Winston’s Wish Freephone Helpline

08088 020 021

The Winston’s Wish Freephone Helpline is a UK-wide national helpline offering support, information and guidance to all those caring for a child or young person who has been bereaved. It is staffed by people with extensive experience, who have up-to-date knowledge of supporting bereaved children and their families.

The line is open from Monday to Friday (except bank Holidays) between 9am and 5pm. Calls are free and confidential.

Who calls?

Everyone and anyone who is supporting a grieving child calls the Freephone Helpline. We have calls from parents, grandparents, step-parents, carers, aunts, uncles, friends, teachers, health visitors, faith leaders, police officers, doctors and almost anyone else you can think of.

About 55% of our calls come from family members and about 45% from professionals seeking advice and guidance.

If a young person you know is finding it hard to cope with their grief, and you want to help them, then give us a call.

Who will answer my call?

Your call will be answered by people with wide knowledge and expertise, who have up-to-date experience of supporting bereaved children and their families. We have all been professionally trained and will:

  • listen carefully
  • offer support
  • provide information
  • discuss options
  • make practical suggestions
  • help you work out how best to support the bereaved child.

Why do people call?

People call to discuss a huge range of concerns and questions from: ‘Why does my daughter keep asking where daddy is when he died two months ago?’ and ‘He wants to attend the funeral but his dad says he’s too young. What do you think?’ to ‘I’m concerned about a child I’m working with. What is the best way to offer support?’

We take the time to listen carefully to your worries and questions and help you to work out how best to support the bereaved young person. We won’t tell you what to do or what not to do.  However, we will share our knowledge of bereavement and our experience of working with bereaved children.  We will give you ideas to think about and maybe try.

We will try to help you begin to make sense of some of the questions you may have.  We know that some questions can never be answered – but we will try to help you find the way through.

You may find that you just ring the Freephone Helpline once, or you may find you ring it from time to time, as and when you need to.  Either way is good – we are here to help you with what is worrying you on the day that you ring us.

What else can the Freephone Helpline offer?

The Freephone Helpline can give you contact details for other organisations which offer help after a bereavement, including local contacts where these exist.

Please call the Freephone Helpline on 08088 020 021 for more information.

Helplines Partnership


Winston’s Wish is a member of the Helplines Partnership.